Privacy Policy

We do all we can to protect your data. The following explains how we process and protect your data.

We have taken all the latest possible technical measures to prevent unwanted access to your data. All data exchanged with our website, and our payment providers, is encrypted using SSL (Secure-Socket-Layer). This means third persons cannot intercept the data you provide to us. You can verify this by looking for the lock symbol in your internet browser, and the website address begins with https:

Your data includes: Name, Address, Telephone Number, and email address that we require during the customer account registration process. As well as order information, IP address (location), products you are interested in, and how you navigated our site.

UPSHIFT SARL is the responsible controller for the personal data you provide under the General Data Protection Regulation (EU). +352 621-194-602
Esplanade de la Moselle 15
Wasserbillig, Luxembourg
L-3367

The data collected is stored within the European Economic Area (EEA), but may be transferred outside the EEA in compliance with applicable laws.  For example your shipping information passed on by logistics carriers for delivery.

We collect all data that you submit, for example, order information and customer service communication.

We use this data to:

Process your Orders and Returns
To contact you about your order
To inform you of changes in services or order status
To ask you about products you have previously purchased, warranty, repairs
To make product recommendations, and customize our offers to you
Conduct analytics measurements to understand how you use our website
We use your location (IP Address) to determine if we should show you prices with or without EU tax

We use cookies: Small files saved on your device to hold the content of your shopping cart, and to remember your preferences. You can disable cookies on your device, but it will affect how our website works.

Your Rights: You have the right to access the data that we have about you. You can request to have the data corrected, or removed in the account area of our website. We cannot remove data that has a legal requirement, such as financial data and invoices, open transactions, investigations into abuse. We store your data as long as you have an account with us, or you request otherwise.

We do not send newsletters or automated promotional materials (Digital Marketing). We do not use social media plug-ins on our website. We focus on giving the best deal for each customer, not on advertising.

Your data is only used for our internal purposes and is not shared, exchanged, or sold to others. We only forward data to third parties when absolutely necessary. For example shipping info to logistics partners.

Our Data Processors for the purpose of order processing, and delivery are:

2point0 Logistics
DHL
LuxPost
LaPoste – Colissimo
Exact Accounting